Finca Tanzania Jobs http://fincatz.simplicant.com Job Openings at Finca Tanzania en-us Accounts Relationship Officer - Multiple Locations Jobs <p><strong>SUMMARY</strong></p> <p>Focuses on the growth of Savings and credit clients by mobilizing savings accounts, developing, managing and maintaining a high-quality loan portfolio and on reaching the maximum portfolio caseload for his/her credit and savings product. The ARO participates actively in credit committees and has a credit committee voting right. The ARO participates actively on arrears committees.</p> <p>The ARO provides, according to FINCA’s mission, financial services to lowest-income entrepreneurs, reaches out to potential clients, to mobilize savings in terms of numbers and volume from the field and provides loans to qualifying prospects. The ARO manages the loan accounts by closely monitoring repayment behaviors and client’s socio-economic situation. The ARO maintains a high-quality portfolio and manages its sound growth based on performance targets and detailed working plans. The ARO is responsible for overall management of his/her savings and credit portfolios.</p> <p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES </strong>include the following. Other duties may be assigned.</p> <ul> <li><strong>Products/Services</strong>: Market all FINCA products and services to potential clients by using promotional tools and mechanisms approved by FINCA’s management. This includes responsibility for generating savings clients for subsidiaries that are regulated.</li> <li><strong>Savings: </strong>Responsible to achieve the personal savings monthly targets both, in numbers and volumes. Follows up and make sure that the accounts activated under own portfolio are actively used by the customers; Responsible for acquiring savings potential customers and guaranties the follow up process for opening accounts. Responsible for planning activities and events to the purpose of maintaining relationship with Top Savers Customers and maintain customer’s relationship at all the time; ARO must have excellent savings product knowledge and other competitors in the market, as well as its his/her responsibility to stay updated with the changes related the products’ features that might occur and provide a transparent information to the potential customer.</li> <li><strong>Loans operations/portfolio management: </strong>Responsible for full lending cycle of loan initiation, processing, monitoring, repayments and recovery. Select clients, provide detailed products and services information, conduct client evaluation, collect all the necessary documents and check their accuracy, present credit proposals at credit committees based on the client risk assessment, and process loans documentation. Explain to clients all the details of the disbursement and repayment process.</li> <li><strong>Record keeping</strong>: Compile credit files and all necessary documents, hand over to back office staff for processing.</li> <li><strong>Reporting</strong>: Prepare and present reports as required by the ARS</li> <li><strong>Compliance</strong>: Ensure that each loan is disbursed in compliance with FINCA lending procedures, policies and methodology at all stages of loan processing.</li> </ul> <p><strong>COMPETENCIES  </strong></p> <ul> <li><strong>Customer Service</strong>: Ensure clients receive the best service; maintain good relations with clients, and timely respond to the needs of existing clients.<span style="font-size: medium;"></span></li> <li><strong>Business Acumen</strong> - Understands business implications of decisions; Displays orientation to profitability; Demons Research and develop new business opportunities within assigned geographical zone. Assist the marketing department in market research and impact studies upon request.</li> <li><strong>Problem Solving </strong>- Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.</li> <li><strong>Interpersonal Skills</strong> - Focuses on solving conflict, not blaming Maintains confidentiality; Remains open to others' ideas and tries new things. Manages difficult or emotional customer situations; Responds promptly to customer needs as per guidelines in the Customer Service Manual. Meets commitments.</li> <li><strong>Teamwork </strong>- Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Maintain a good relationship with the staff, and pursue additional training as warranted.</li> <li><strong>Motivation </strong>- Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.</li> <li><strong>Planning/Organizing</strong> - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Partner with ARS to develop weekly and monthly action plans with regard to savings and credit clients, deposits mobilization and loan disbursements and other individual performance goals.</li> <li><strong>Quality</strong> - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.</li> </ul> <p><strong>EDUCATION AND EXPERIENCE </strong> </p> <ul> <li>2 years of experience working in a client-facing sales role, in educational profession or in agricultural field is highly desired.</li> <li>Basic mathematics and analytical skills required, writing, reading and comprehension skills, attention to details.</li> <li>Strong customer orientation.</li> <li>Diploma or Bachelor Degree preferred.</li> </ul> <p><strong>LANGUAGE SKILLS</strong></p> <ul> <li>Proficiency in both English and Swahili language</li> </ul> <p><strong>KEY PERFORMANCE INDICATORS</strong></p> <ul> <li>Meet a minimum number of  savings clients and portfolio as defined by the Supervisor</li> <li>Maintain the savings portfolio Average Savings Balance as defined by the Supervisor</li> <li>Reduce the number of Dormant Accounts to meet minimum standard</li> <li>Execution of Personal Sales Plan and savings targets</li> <li>Meet the number of borrowing client,  PAR and  loan portfolio as defined by the supervisor</li> </ul> <p><strong>TRAVEL REQUIREMENTS</strong></p> <ul> <li>Availability to travel 70 % of the available time</li> </ul> <p><span style="font-size: medium;"></span></p> <p> </p> <p><span style="font-size: medium;"></span></p><br/>Salary Range:<br/><a href='http://fincatz.simplicant.com/job/apply/7285'>Apply for this job</a> Mon, 28 Nov 2011 11:09:22 -0600 http://fincatz.simplicant.com/job/detail/7285 http://fincatz.simplicant.com/job/detail/7285 Agricultural Product Manager Jobs <p>&nbsp;<strong>SUMMARY</strong></p> <p align="center">&nbsp;</p> <p>The Agriculture Credit Product Manager (ACPM) is responsible for the management and successful implementation of FINCA Tanzania&rsquo;s Agriculture credit (AC) product and related activities including the following: operations; staff management and development; risk management; planning, reporting, and monitoring; and general management.&nbsp; The ACPM will oversee agriculture product marketing and delivery to clients including reviewing and approving credits and providing necessary technical support to Agriculture Loan Officers (ALOs) in monitoring client activity in accordance with the operational plan. The ACPM will monitor Agriculture credit product performance and recommend necessary changes to the management team. The Agricultural Product Manager reports to The Chief Operations Officer&nbsp;</p> <p><strong>Essential Duties and Responsibilities<span style="text-decoration: underline;"> </span></strong></p> <ul> <li>Manage and monitor the delivery and maintenance of Agriculture Credit product according to the operational plan.</li> <li>Provide technical support to the agriculture credit product teams and spend up to 50% of time in the field for implementing agriculture credit product expansion.</li> <li>Control Agriculture credit product implementation and expansion including the supervision of promotion, inauguration, collection process, and monitoring of Agriculture credit product clients.</li> <li>Control client data collection, business analysis, and credit committee loan approval process to create a quality Agriculture credit product portfolio.&nbsp; <span style="text-decoration: underline;"></span></li> <li>Perform a leadership role in credit committees to ensure high technical quality of business analysis and credit decision making.&nbsp; Approve loans up to amounts specified in credit manual for the position and personal credit approval limits.</li> <li>Conduct regular field visits to Agriculture credit product clients.</li> <li>Develop targets and outreach plans for Agriculture credit product.</li> <li>Contribute to the design, modification and update agriculture credit product methodology in accordance with best practices and lessons learned from the field.</li> <li>Identify staffing requirements necessary to meet agriculture credit product operational plan goals and recommend hiring new candidates and promoting existing staff for agriculture credit product entry level and supervisory positions.</li> <li>Train agriculture credit product staff in FINCA and product policies and procedures.</li> <li>Develop and train the product staff to prepare them for supervisory roles.&nbsp; Implement development and training systems.</li> <li>Provide input for Agriculture product staff performance evaluations.</li> <li>Communicate Agriculture product policies and procedures and any changes to the policies to all staff in a timely fashion.</li> <li>Manage and control agriculture product team compliance with all FINCA Tanzania policy manuals, and other policy guidance documentation.</li> <li>Supervise compliance and implementation of internal controls of agriculture products and credit teams, proposing necessary changes and improvements.</li> <li>Supervise red flag and problem prevention system to mitigate operation risk in all offices worked.&nbsp; Report all findings immediately to management team to act quickly and minimize loss.</li> <li>Implement effective internal audit activities, and ensure rapid follow-up on issues raised by internal auditors.</li> </ul> <p><strong>Personnel Specifications</strong></p> <p>Bachelor degree in Agriculture, Agribusiness or Business Administration, Masters is an added advantage</p> <p>Four years experience on the role of which two years in Agriculture Loan Product.</p> <p>Have management, computer, report writing and marketing skills</p><br/>Salary Range:<br/><a href='http://fincatz.simplicant.com/job/apply/14237'>Apply for this job</a> Fri, 05 Jul 2013 09:18:14 -0500 http://fincatz.simplicant.com/job/detail/14237 http://fincatz.simplicant.com/job/detail/14237 Branch Manager Jobs <p><span style="font-size: small;">Brief Description of Post:</span></p> <p><span style="font-size: small;">&nbsp;</span></p> <p><span style="font-size: small;">The Branch Manager is a senior member of the Operation Department.&nbsp; As such, s/he participates actively in regular Branch Manager&rsquo;s management meetings with the Chief Operations Officer, and leads meetings at the Branch office. As senior manager in charge of a Branch office, s/he is responsible for all aspects of the Branch office&rsquo;s loan delivery and customer service and processes, Human Resources Management, plans, and controls as well as the to oversee the overall security of the region.<strong></strong></span></p> <p><span style="font-size: small;"><strong>&nbsp;</strong></span><span style="font-size: small;"><strong>Role: </strong><strong>To design and supervise the implementation of the Branch business plans in line with the organisational objectives</strong>.</span></p> <p><span style="font-size: small;">&nbsp;</span><span style="font-size: small;">1)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Key Responsibility Areas</span></p> <p><span style="font-size: small;">&nbsp;</span></p> <ol> <li><span style="font-size: small;">To Plan, Monitor and implement the disbursement processes as per set disbursement standards mainly focusing on quick service delivery and efficiency.</span></li> <li><span style="font-size: small;">Plan and Monitor portfolio growth, quality and outreach as per Branch targets.</span></li> <li><span style="font-size: small;">Compile, Analyze and provide weekly, monthly and quarterly reports to the Head Office as per Branch reporting requirements.</span></li> <li><span style="font-size: small;">To Monitor and evaluate the work of the Supervisors as per the Human Resource Manual.</span></li> <li><span style="font-size: small;">To monitor and implement staff adherence to policies and procedures in line with the credit, savings and Human Resource Manuals.</span></li> <li><span style="font-size: small;">To Identify, assess, monitor and respond to customer concerns through use of the Standard customer care survey tools.</span></li> <li><span style="font-size: small;">To carry out administrative roles with regard to operational activities as per set administrative policies and procedures.</span></li> </ol> <p><span style="font-size: small;">&nbsp;</span></p> <p><span style="font-size: small;">2)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Major Activities:</span></p> <p><span style="font-size: small;">&nbsp;</span></p> <ol> <li><span style="font-size: small;">Maintain and promote the image of FINCA Tanzania.</span></li> <li><span style="font-size: small;">Expand and increase the clientele base and business volume of the Branch office.</span></li> <li><span style="font-size: small;">Supervise the day-to-day operations of the Branch office.</span></li> <li><span style="font-size: small;">Supervise and effect quality service delivery within the Branch with minimum turn around time.</span></li> <li><span style="font-size: small;">Mentor and manage staff in accordance to the policies and procedures.</span></li> <li><span style="font-size: small;">Ensure all controls are adhered to at the Branch office.</span></li> <li><span style="font-size: small;">Check all village bank inaugurations and disbursements to ensure that regulations and requirements are adhered to in processing and disbursement of loans.</span></li> <li><span style="font-size: small;">Increase the organizations profitability by maintaining a high portfolio quality and ensuring that all loans are recovered.</span></li> </ol> <p><span style="font-size: small;">&nbsp;</span></p> <p><span style="font-size: small;">3)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Qualifications</span></p> <p><span style="font-size: small;">&nbsp;</span></p> <ol> <li><span style="font-size: small;">A University Degree preferably in Commerce and Management (B.Com), Business Administration (BBA) or Banking. MBA is an added advantage.</span></li> <li><span style="font-size: small;">At least 3 years Credit Supervisor or Accountant work experience in a recognized Micro Finance Institution or Commercial Bank. </span></li> <li><span style="font-size: small;">Ability to manage and motivate staff.</span></li> <li><span style="font-size: small;">A sound knowledge of Micro Finance, principles and practices of banking.</span></li> <li><span style="font-size: small;">Computer Literacy</span></li> </ol> <p><span style="font-size: small;">&nbsp;</span></p> <p><span style="font-size: small;">4)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Key Responsibilities</span></p> <p><span style="font-size: small;">&nbsp;</span></p> <ol> <li><span style="font-size: small;">Internally &ndash; with all staff at the Branch office on the day-to-day operations relating to managing, advising and motivating them.</span></li> <li><span style="font-size: small;">Internally &ndash; with all staff at the head office and other Branch offices.</span></li> <li><span style="font-size: small;">Externally &ndash; with customers on a day-to-day basis relating to quality of services and effecting payments, company Legal Counsel for legal advice and commercial banks to ensure FINCA Tanzania and its customers are getting a good service.</span></li> </ol> <p><span style="font-size: small;">&nbsp;</span></p><br/>Salary Range:<br/><a href='http://fincatz.simplicant.com/job/apply/7306'>Apply for this job</a> Mon, 05 Dec 2011 12:19:17 -0600 http://fincatz.simplicant.com/job/detail/7306 http://fincatz.simplicant.com/job/detail/7306 Customer Service Officer Jobs <h1 align="center">CUSTOMER SERVICE OFFICER</h1> <h2>JOB DESCRIPTION</h2> <p align="center"><strong>FINCA TANZANIA</strong></p> <p>&nbsp;</p> <p><strong>Immediate Supervisor&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>Back Office Supervisor</p> <p><strong>&nbsp;</strong></p> <p><strong>Duty Station&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FINCA branches</p> <p><strong>&nbsp;</strong></p> <p><strong>Brief description of the job</strong>:</p> <p>The Customer Service Officer is responsible to resolve disputes for all customers&rsquo; complaints, queries and to interact with customers to provide and process information in response to account opening and request about &nbsp;product and services.</p> <p>&nbsp;</p> <p><strong><span style="text-decoration: underline;">Main job responsibilities:</span></strong>.</p> <p>&nbsp;</p> <ul> <li>Deal directly with customers either by telephone, electronically or face to face</li> </ul> <p>&nbsp;</p> <ul> <li>Implement customer-service standards; respond promptly to customer inquiries; and resolve problems and complaints; complete audits; identify customer service trends; determine system improvements; implement change within agreed timelines</li> </ul> <p>&nbsp;</p> <ul> <li>Keep detailed records of customer interactions and transactions, record details of inquiries, comments, and complaints, record details of actions taken</li> </ul> <p>&nbsp;</p> <ul> <li>Process customers&rsquo; transfers with proper approval from the supervisor</li> </ul> <p>&nbsp;</p> <ul> <li>Perform customer verifications, open new accounts, follow up of pending/missing documents, maintain customer account data/records for both loan and savings by updating client information</li> </ul> <p>&nbsp;</p> <ul> <li>Determine customer service requirements by analyzing customer needs; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications</li> </ul> <p>&nbsp;</p> <ul> <li>Improve customer service quality results by studying, aid the branch manager in ensuring that all relevant standards within the customer care are met</li> </ul> <p>&nbsp;</p> <ul> <li>Prepare daily, weekly, monthly statistical reports as appropriate</li> </ul> <p>&nbsp;</p> <ul> <li>Recognize potential customers and other sale opportunities on behalf of the company</li> </ul> <p>&nbsp;</p> <ul> <li>Create and maintain a positive, supportive, customer oriented environment for all FINCA and non-FINCA clients</li> </ul> <p>&nbsp;</p> <ul> <li>Perform any work allocated by the Branch Manager/Supervisors from time to time</li> </ul> <p>&nbsp;</p> <ul> <li>Meet the objectives and performance measures agreed by the Branch Manager</li> </ul> <p>&nbsp;</p> <p><strong>Mandatory experience/Technical Skills</strong></p> <p><strong>&nbsp;</strong></p> <ul> <li>Listening Skills</li> <li>Problem analysis and problem solving</li> <li>Attention to details and accuracy</li> <li>Stress tolerance</li> </ul> <p>&nbsp;</p> <ul> <li>&nbsp;An in-depth understanding and experience of the operations of a customer care division.</li> </ul> <p>&nbsp;</p> <ul> <li>A minimum of one year relevant work experience in the customer care area.</li> <li>Excellent communication interpersonal skills both verbal &amp;written which will enable you to deal with external and internal parties in a professional manner, developing solutions and communicating these across the organizations&nbsp; as efficiently as possible</li> <li>Possess &nbsp;well developed analytical skills which enable you to:</li> </ul> <ul> <ul> <li>Clearly identify and define issues that are being raised by customers</li> <li>Undertake any required review of complaints to a high professional standard</li> <li>Make recommendations in relation to resolutions of customer care</li> <li>Contribute to discussion &amp; development of consumer policy</li> </ul> <li>Can demonstrate sound oral and written communication skills which enable&nbsp; you to</li> <ul> <li>Deal with complaints in&nbsp; a professional and timely fashion</li> <li>Deal with difficult situations in a friendly manner and strive to find a speedy solution.</li> </ul> </ul> <p>&nbsp;</p> <p><strong>General Requirements:</strong></p> <p><strong>&nbsp;</strong></p> <ul> <li>Possesses Self Management skills and the motivation to be able to :</li> <ul> <li>Efficiently organize your own time</li> <li>Assess priorities within your own area of responsibility</li> <li>Handle routine work with limited supervision</li> </ul> <li>Is a versatile self starter who demonstrates:</li> <ul> <li>Customer service orientation</li> <li>A positive attitude towards their work</li> <li>Willingness to work as part of &nbsp;the team</li> <li>An ability to build and maintain good networks internally and externally.</li> </ul> </ul> <p>&nbsp;</p> <h4>PERSONNEL SPECIFICATIONS</h4> <p><strong>&nbsp;</strong></p> <p align="left">Knowledge and Education:</p> <p align="left">&nbsp;</p> <ul> <li>Diploma in Business Studies, or Management Studies from an accredited college or University</li> </ul> <p>&nbsp;</p> <ul> <li>Computer literate in Microsoft office package.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <h6>&nbsp;</h6><br/>Salary Range:<br/><a href='http://fincatz.simplicant.com/job/apply/11866'>Apply for this job</a> Thu, 03 Jan 2013 04:22:08 -0600 http://fincatz.simplicant.com/job/detail/11866 http://fincatz.simplicant.com/job/detail/11866 Delivery Channel Administrator Jobs <p><strong>SUMMARY</strong></p> <p>The Delivery Channels Administrator will provide technical support for the subsidiary’s delivery channel initiatives and active channels. They will be in charge of day to day support of the BREFT Switch &amp; associated end user channels.  Work with the Business to develop strategies and action plans to align technology to business processes of the Company that are geared to supporting delivery channels. Analyze business requirements and translate into technology solutions. Develop, implement and maintain policies and procedures related to delivery channels based on FINCA’s I.S policies.</p> <p>Measure, monitor and optimize Delivery channel Services and good performance of the area as a service provider. Develop, implement and maintain Information Security Plan and Business Continuity Plan for all Delivery channel solutions</p> <p><strong>ESSENTIAL DUTIES </strong>include the following. Other duties may be assigned.</p> <ul> <li>Manage the  subsidiary BREFT Switch application and related software  and hardware;</li> <li>Manage the delivery channel interface to Core Banking Application. Such Interface may include FEPI</li> <li>Maintain above 98%  system uptime for  BREFT SWITCH  and related delivery channel software and Hardware</li> <li>Ensure Functional and good health status of related databases supporting Delivery Channel</li> <li>Maintains, tests and apply  patches related to BREFT Switch/ATM from vendors ;</li> <li>Provides support to end users on devices and switch related issue;</li> <li>Work with the Regional Infrastructure Specialist,  Subsidiary Network administrators and network providers to ensure that the connectivity between devices and BREFT functions as expected with minimum downtime ;</li> <li>Working with reporting Manager to ensure required business reports are developed and available to the business.</li> <li>Evaluates new technologies and implement them if appropriate for other departments and works with other technical staff to determine hardware and software needs;</li> <li>Maintains security of hardware and software;</li> <li>Performs backups of data and operating systems for all critical machines;</li> <li>Responds to problem reports, machine crashes, hardware failures and power outages;</li> <li>Take charge and ensure adequate IS Security coverage is maintained at all areas under the delivery channel domain including but not limited to data, infrastructure, networks etc.</li> <li>Work with the Regional IS Project Manager to ensure all Delivery channel projects are formally managed</li> <li>Coordinate and support provision of  related IS trainings to system  users;</li> <li>Provide specifications and standards in procurement  of IS hardware, software, and services;</li> </ul> <p><strong>SUPERVISORY RESPONSIBILITY </strong>     </p> <p>Responsible for supervising Junior Delivery Channel Administrators.</p> <p><strong>COMPETENCIES</strong>            </p> <p>To perform <em>t</em>he job successfully, an individual should demonstrate the following competencies:</p> <ul> <li>Strong technical orientation related to the job</li> <li>Ability to work well in a team environment and under pressure</li> <li>High level of energy, creativity, flexibility, enthusiasm, commitment, self-confidence and initiative</li> <li>Accuracy, attention to detail and awareness of deadlines</li> <li>A hard working self-starter with initiative, able to set own priorities</li> <li>Sharing:  Contributes to a team, and recognizes and promotes the wider corporate picture.</li> <li>Ability to anticipate problems and proactively takes measures to control or minimize them.</li> <li>The ability to present information and ideas clearly and concisely</li> <li>Proven ability to balance, prioritize and organize multiple tasks</li> </ul> <p><strong>QUALIFICATIONS</strong></p> <ul> <li>Over 2 years of technical experience</li> <li>Over 2 years of experience in implementation and support of Delivery Channels systems;</li> <li>Knowledge of Core Banking systems</li> <li>Knowledge of ISO messaging formats.</li> <li>Experience with Windows family operating systems;</li> <li>Experience with enterprise databases (at least one of Oracle, DB2, MS SQL, Sybase);</li> </ul> <p><strong>Education &amp; Experience</strong>           </p> <ul> <li>A degree in Computer Science</li> <li>ITSM knowledge</li> <li>2+ years of experience in  Systems Administration of Delivery channel related applications</li> <li>2+ years of experience within a technical support environment, including hardware, software and network support.</li> </ul> <p><strong>Language Skills<br /> <br /> </strong></p> <ul> <li>Fluent English: written and spoken</li> </ul> <p><strong>Reasoning Ability </strong>                                                 </p> <p><strong> </strong></p> <p>Able to clearly link IT solution to operational performance drivers, generate alternatives and drive positive change.</p> <p>Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</p> <p>Communication skills across all levels of the business. Ability to translate business requirements into technical solutions</p> <p><strong>Computer Skills </strong>                                                    </p> <p>To perform this job successfully, an individual should have knowledge of Core banking and Delivery channel Systems</p> <p><strong>KEY DELIVERABLES</strong></p> <ul> <li>Minimum downtime on Delivery Channel systems.</li> </ul> <ul> <li>Users are able to utilize the Delivery Channel systems to optimal levels.</li> </ul> <ul> <li>Timely and efficient implementation of Delivery Channel projects.</li> </ul> <p><strong>KEY RELATIONSHIPS</strong></p> <ul> <li>Responsible for quality assurance and obtaining service level agreements on the performance of the system and to ensure the set standards are adhered to.</li> <li>Relationships with Channels Business Development Manager , Regional IS project manager  and  subsidiaries to support Delivery channel agenda.</li> <li>Relationship with Regional IS Director to align Delivery channel  projects with local policies and global standards of the company.</li> <li>Relationship with suppliers for the procurement of IT services and ensure compliance with agreed SLAs</li> <li>Relationship with members of IS Department to ensure compliance with goals of the Company.</li> </ul> <p><strong>TRAVEL REQUIREMENTS</strong></p> <p>Availability to travel (40% of the time) to various branches as may be required.</p> <p align="center"><strong>COMPETENCIES</strong></p> <p>To perform <em>t</em>he job successfully, an individual should demonstrate the following competencies:</p> <p><strong>Analytical -</strong> Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.</p> <p><strong>Design -</strong> Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.</p> <p><strong>Problem Solving -</strong> Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.</p> <p><strong>Project Management -</strong> Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.</p> <p><strong>Technical Skills -</strong> Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.</p> <p><strong>Customer Service -</strong> Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.</p> <p><strong>Interpersonal Skills -</strong> Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.</p> <p><strong>Oral Communication -</strong> Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.</p> <p><strong>Written Communication -</strong> Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.</p> <p><strong>Teamwork -</strong> Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.</p> <p><strong>Visionary Leadership -</strong> Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.</p> <p><strong>Change Management</strong> - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.</p> <p> </p> <p><strong>Delegation - </strong>Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.</p> <p> </p> <p><strong>Leadership -</strong> Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.</p> <p><strong>Managing People -</strong> Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.</p> <p><strong>Quality Management -</strong> Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.</p> <p><strong>Business Acumen -</strong> Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.</p> <p><strong>Cost Consciousness -</strong> Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue ; Conserves organizational resources.</p> <p><strong>Diversity -</strong> Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.</p> <p> <strong>Ethics -</strong> Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.</p> <p> <strong>Organizational Support -</strong> Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.</p> <p> <strong>Strategic Thinking -</strong> Develops strategies to achieve organizational goals; Understands organization's strengths &amp; weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.</p> <p><strong>Judgment - </strong>Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.</p> <p><strong>Motivation -</strong> Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.</p> <p><strong>Planning/Organizing -</strong> Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.</p> <p><strong>Professionalism -</strong> Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.</p> <p> <strong>Quality -</strong> Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.</p> <p><strong>Quantity -</strong> Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.</p> <p> <strong>Safety and Security -</strong> Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.</p> <p><strong>Adaptability -</strong> Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.</p> <p><strong>Attendance/Punctuality -</strong> Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.</p> <p><strong>Dependability -</strong> Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.</p> <p><strong>Initiative -</strong> Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.</p> <p><strong>Innovation -</strong> Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.</p><br/>Salary Range:<br/><a href='http://fincatz.simplicant.com/job/apply/16665'>Apply for this job</a> Tue, 25 Mar 2014 04:24:14 -0500 http://fincatz.simplicant.com/job/detail/16665 http://fincatz.simplicant.com/job/detail/16665 Executive Analyst Jobs <p>The Executive Analyst (EA) will assist the CEO with gathering, organizing and analyzing the quantitative information provided by all the functional areas; in order to evaluate results, compare actual outcomes against plans, establish trends, find correlations, and propose improvements. To achieve his goals he will use mathematical models, process maps, and planning tools. The EA will also analyze all the subsidiary’s investment projects to determine their expected return. The EA will interact primarily with managers at all levels to understand the facts and processes behind the numbers.</p> <p><strong>RESPONSIBILITIES</strong></p> <ul> <li>Assist the CEO in providing measurable variables for all the strategic goals of level 2 and level 3 managers; and track those variables on a monthly basis.</li> <li>Analyze reports received from functional areas, compare actual results versus budget, highlight the main gaps, analyze the possible causes for deviations, and suggest corrective actions.</li> <li>Develop a monthly balanced scorecard report that analyzes the factors driving the evolution of the big 5 indicators and establishes correlations between those factors.</li> <li>Develop economic and operational models for a variety of processes and projects: define resources, outputs, ratios, and run what if scenarios.</li> <li>Develop and update business models for each product, and for each delivery channel: standard branch, light branch, POS Agent.</li> <li>Analyze expenses on a monthly basis, identify productivity opportunities, and suggest measures to increase savings versus budget.</li> <li>Draft a variety of documents including: minutes, job descriptions for new positions, etc.</li> <li>Help the CEO prepare PowerPoint presentations on several business topics. Be able to draft a presentation by combining limited oral instructions from its supervisor, the background business knowledge, and the access to the different business reports and his/her analytical skills.</li> <li>Support the CEO in his medium and long term planning activities.</li> </ul> <p><strong>IDEAL PROFILE</strong></p> <ul> <li>Master’s degree      (or equivalent) in economics, engineering, mathematics, or physics.</li> <li>Superior      writing skills.</li> <li>Experience in business      / project consulting, financial planning, or project management.</li> <li>Bilingual French      / English</li> <li>Experience in      financial services desired but not mandatory.</li> <li>Ability to work      under pressure</li> <li>Self-motivated      and independent</li> </ul> <p><strong>SKILLS REQUIRED</strong></p> <ul> <li>Computer literacy: Word, Excel, Powerpoint, MS Project or similar, MS Access or similar.</li> <li>Data management: sort, queries, pivot tables (excel), vlookup / hlookup (excel).</li> <li>Basic Accounting: understanding and interpretation of of Income Statement and Balance Sheet.</li> <li>Mathematical Tools Required:</li> </ul> <p>              1. Statistical (normal distribution; linear regression, basic probability calculations, correlation analysis).</p> <p>              2. Financial: present value, internal rate of return, nominal / effective interest rate.</p><br/>Salary Range:<br/><a href='http://fincatz.simplicant.com/job/apply/16310'>Apply for this job</a> Tue, 28 Jan 2014 09:07:09 -0600 http://fincatz.simplicant.com/job/detail/16310 http://fincatz.simplicant.com/job/detail/16310 Internal Audit Senior Jobs <p>FINCA International, one of the world's leading microfinance institutions, providing financial services to more than 800,000 clients through 21 wholly-owned and operated subsidiaries in Africa, Eurasia, Latin America and the Greater Middle East. FINCA Tanzania an equal opportunity employer is looking for a competent and enthusiastic</p> <p><strong>Internal Audit Senior. </strong></p> <p><span style="font-size: small;">The successful candidate will  report to the Affiliate Internal Audit Manager  and will supervise  the specific audit procedures including setting standards, observing practice, assisting with analysis and communication of findings. He will  provide supervision and support for monitoring, review and capacity building processes in accordance with the FINCA International Internal Audit directives, Affiliate Audit Committee and Local Internal Audit Standard Operating Procedures.</span></p> <p><span style="font-size: small;"> He will supervise the auditors and trainees and carry out FINCA Tanzania  internal audit workplans.</span></p> <p><span style="font-size: small;">Supervise and ensure the referral of matters and issues which arise from observations  are followed  up according to the Internal Audit Protocols on a timely basis</span></p> <p><span style="font-size: small;"> </span></p> <p><span style="font-size: small;">For each audit performed  he will agree or ensure that agreement has been reached with managers or other audited parties  and the standards that will be used.    </span></p> <p><span style="font-size: small;"> </span></p> <p><span style="font-size: small;">He will contribute to the draft reports and summarize issues that are prepared by the audit manager .</span></p> <p><span style="font-size: small;">Supervise implementation of monitoring and review activities that ensure compliance.</span></p> <p><span style="font-size: small;"> </span></p> <p><span style="font-size: small;">As directed, participate in emergency reviews and investigations in accordance with the FINCA  Tanzania review guidelines.</span></p> <p><span style="font-size: small;"> </span></p> <p><span style="font-size: small;">Collect, documents and submit observations concerning fraud to the  Affiliate Internal Audit Manager. </span></p> <p><span style="font-size: small;">Conduct and supervise procedures as part of risk management audits as require</span></p> <p><span style="font-size: small;"> </span></p> <p><span style="font-size: small;"><strong>Ideal Profile</strong></span></p> <ul> <li>A Bachelor’s degree in Accounting, Finance, Business Administration or equivalent</li> <li>Membership to Accounting/Auditing Body e.g. Institute of Internal Auditor, Tanzania National Board of Accountants and Auditors</li> <li>Must be holder of CIA, CPA, ACCA or CFE</li> <li>Three years of increasingly responsible audit experience (Team leader)</li> <li>Experience in working with Audit Committees or other compliance assurance bodies, developing audit plans, audit programs and scope memos, managing audit teams,  writing internal audit reports, risk based audits, micro credit programs and/or banking operations</li> <li>Proficiency in Excel and word.</li> </ul> <p><span style="font-size: small;"></span></p><br/>Salary Range:Competitive<br/><a href='http://fincatz.simplicant.com/job/apply/7393'>Apply for this job</a> Sun, 18 Dec 2011 12:17:05 -0600 http://fincatz.simplicant.com/job/detail/7393 http://fincatz.simplicant.com/job/detail/7393 Local Information Security & DR Analyst Jobs <p><strong> </strong></p> <p><strong>SUMMARY</strong></p> <p>This role is responsible for ensuring that the subsidiary is compliant with Information Security and Disaster Recovery procedures/policies as stipulated in governing policy documents and IS strategy.</p> <p>He/she will be working hand in hand directly with the IS Manager and indirectly to Regional Business Security Analyst and Regional DR/BCP Analyst. </p> <p><strong>ESSENTIAL DUTIES </strong>include the following. Other duties may be assigned.</p> <ol> <li>Document procedures in compliance with existing policies.</li> <li>Review policy compliance and document areas of non-compliance</li> <li>Collaborate with ISM  document remediation plans or file requests for exception</li> <li>Sensitize business on existing/applicable IS policies</li> <li>Support and coordinate regular DR tests</li> </ol> <p><strong>COMPETENCIES</strong>            </p> <p>To perform <em>t</em>he job successfully, an individual should demonstrate the following competencies:</p> <p><strong>Analytical -</strong> Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.</p> <p><strong>Problem Solving -</strong> Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.</p> <p><strong>Technical Skills -</strong> Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.</p> <p><strong>Customer Service -</strong> Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.</p> <p><strong>Written Communication -</strong> Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.</p> <p><strong>Change Management</strong> - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.</p> <p><strong>QUALIFICATIONS</strong></p> <ol> <li>3 years of working experience in an IT environment. </li> <li>Proven IT Disaster Recovery experience</li> <li>Proven experience implementing technologies and procedures supporting Information Security policies</li> <li>Knowledge of COBIT, ISO2700x, OSI/ IP Network  </li> <li>Technical writing experience</li> </ol> <p><strong>Education &amp; Experience</strong>                 </p> <p>Bachelor’s Degree in Information Technology/Computer Science or related field and those with a professional Certification (SANS, CISSP, CISA, CISM, CCNA/P, Security+), would be a plus</p> <p><strong> </strong></p> <p><strong>Language Skills</strong></p> <p><em>Fluency in English required.</em></p> <p><em>Fluency in French will be an added advantage.</em></p> <p><strong>Computer Skills </strong>                                          </p> <p>Knowledge in client-Server architecture</p> <p>Microsoft Office Suite</p> <p><strong>KEY DELIVERABLES</strong></p> <ol> <li>Sensitize business and IS team on acceptable DR and IS operational policies</li> <li>Ensure procedures supporting existing IS policies are documented and current</li> <li>Ensure DR plans are documented and current</li> <li>Ensure regular DR tests are done and results properly documented</li> </ol> <p><strong>KEY RELATIONSHIPS</strong></p> <ol> <li>Information Services Manager</li> <li>Regional Business Security Analyst</li> <li>Regional DR/BCP Analyst</li> <li>Business</li> </ol> <p><strong>TRAVEL REQUIREMENTS</strong></p> <p>Availability to travel (10% of the time)</p><br/>Salary Range:<br/><a href='http://fincatz.simplicant.com/job/apply/16670'>Apply for this job</a> Tue, 25 Mar 2014 10:33:17 -0500 http://fincatz.simplicant.com/job/detail/16670 http://fincatz.simplicant.com/job/detail/16670 Marketing, Communication and Public Relations Officer Jobs <div> <p align="center">Job Description:</p> <p align="center">Marketing Communications and Public relations officer</p> <p align="center"><strong>REPORTS DIRECTLY TO:  Subsidiary Marketing Manager </strong></p> </div> <p><strong>Marketing Communications – 40% </strong></p> <ul> <li>Act as the focal point for all communication regarding FINCA and its products and services, ensuring the right communication mix to our market segments.</li> <li>Is the custodian of the FINCA brand standards in the subsidiary, ensuring consistency across the network.</li> <li>Manages all advertising (above the line and below the line)and multimedia (Audio, Video, print, electronic)developments and manage all creative and graphic design work (brochures, posters, cards, etc).</li> <li>Must ensure that all communication is clear and aligns with the FINCA international standards.</li> <li>Understanding the benefits of each product and developing key messages;</li> <li>In charge of internal communications, including preparation internal staff bulletins,internal newsletters.</li> <li>Updates and provides information for the website as and when need arises.</li> <li>Ensures that staff gets timely information with regard to marketing campaigns/ initiatives andunderstands the role of marketing in supporting their respective units/functions/branches.</li> <li>Ensures that staff comply to FINCA brand standards and guidelines</li> <li>Implements channels that will enhance flow of information between Head Office and branches.</li> </ul> <p><strong>Public Relations- 40% </strong></p> <ul> <li>Maintains an excellent understanding of media sections, a good media strategy and is aware of any communications that can cause reputational issues.</li> <li>Is in charge of developing and implementing the subsidiary’s media plan</li> <li>Produces, speeches, radio talking points (Q&amp;A’s), company newsletter and writing client profiles.</li> <li>Writes all press releases, articles and publications and pitches pro-active story ideas to media, and through the marketing manager, advises management on media presence.</li> <li>Identifies good opportunities in the media and piggyback these opportunities.</li> </ul> <p><strong>CSR initiatives – 20% </strong></p> <ul> <li>Identifies and spearheads Corporate Social Responsibility and sponsorship activities for FINCA while liaising with Branches and other Head Office Departments.</li> <li>Initiates and coordinates customer loyalty programs (for both internal and external customers).</li> </ul> <p> <strong>Competencies</strong></p> <p>To perform the job successfully, the Marketing Communication and Public Relations officer should demonstrate the following competencies:</p> <ul> <li><strong>Planning/Organizing</strong>: Organizes or schedules his/her work; develops realistic action plans, can manage sales teams. Manages competing demands and contingencies.</li> <li><strong>Interpersonal Skills</strong>. Open to new ideas and able to initiate and drive change</li> <li><strong>Communications skills</strong>: Able to communicate more effectively with other people. Clear and persuasive speaker; listens and gets clarification <ul> <li><strong>Writing</strong> <strong>Skills</strong> – Good writing skills and Provides attention to details.</li> <li><strong>Media relations</strong> – Understand how the media works as well as maintain positive image of an organization.</li> <li><strong>Proactiveness</strong> – able to think out of the box and react quickly.</li> <li><strong>Creativity &amp; Innovation</strong>. Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; presents ideas and information in a manner that gets others' attention</li> <li><strong>Work ethic </strong>- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values, policies and procedures</li> <li><strong>Adaptability</strong>. Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.</li> <li><strong>Results oriented</strong>: Works with end results in mind</li> </ul> </li> </ul> <p><strong>Qualifications</strong></p> <p>Education and Experience</p> <ul> <li>A university degree in Business Administration, Public Relation or related field</li> <li>Minimum 2 years of experience in working with media is an added advantage</li> </ul> <p>Language Skills</p> <ul> <li>Good written and oral English &amp; Swahili language abilities are required</li> <li>Knowledge of other local languages is beneficial</li> </ul><br/>Salary Range:<br/><a href='http://fincatz.simplicant.com/job/apply/16660'>Apply for this job</a> Tue, 25 Mar 2014 01:14:18 -0500 http://fincatz.simplicant.com/job/detail/16660 http://fincatz.simplicant.com/job/detail/16660 Project Manager Jobs <p>The Project Manager is responsible for the planning, implementation, execution, supervision, and control of the HQ projects in coordination with the project sponsors/functional heads.  This includes the management of all deliverables and organizing all project components.</p> <p><strong>ESSENTIAL DUTIES </strong>include the following. Other duties may be assigned.</p> <p>Under supervision and guidance of the HQ Project Manager, in response to the needs expressed by the project sponsors/functional heads, the Project Manager will be responsible for:</p> <p><strong><em>Plan and organize</em></strong></p> <ul> <li>Responsible for planning the implementation of budget, activities, deliverables, and resources related to the implementation of the various company projects as assigned. <ul> <li>Responsible for clear definition of the Project Charters and scope of work by FINCA and vendors for each phase of the project.</li> <li>Responsible for preparation of project plan and budget (both initial implementation, and projections for costs to be factored into future budgets as fixed expenses going forward, as well as maintenance and upgrade costs).</li> </ul> </li> <li>Work with other areas of the organization as required.</li> <li>Prepare the respective documentation for project initiation (project charter, requirements, project plan, risk matrix, etc.); Ensure the documentation and budget are reviewed and approved by project stakeholders before initiation of the activity.</li> <li>Address and mitigate real and potential risks to project budgets and timelines. Document relevant processes and review adjustments to baseline timelines and costs with project stakeholders. </li> <li>Responsible for the administrative management of implementation team members. Ensures the delivery and evaluation of assigned obligations within predetermined budget and timeframes.</li> <li>Monitor the status of the project: <ul> <li>Periodic review of the project milestones.</li> <li>Identify delays and risks throughout all phases of the project and escalate as required</li> <li>Define cut-off periods for pending action items and monitor escalation of these items outside cut-off period.</li> <li>List of outstanding action items in the project status report along with the expected time and allocated resource for that item.</li> </ul> </li> <li>Follow-up on the outstanding items as the case may be.</li> <li>Execute work plans in a collaborative manner to secure alignment across the FINCA International strategy.</li> </ul> <p><strong><em>Acquire and implement</em></strong></p> <ul> <li>Identify, prioritize, specify and agree on business functions and technical requirements covering the full scope of all initiatives required to achieve the expected outcomes of the projects assigned.</li> <li>Identify, document and analyze risks associated with the business requirements for project implementations.</li> <li>Develop a feasibility study/confidence factor for the execution of project requirements against a set baseline. Ensure that the subsidiary’s management team is aware and involved in the selection of alternative courses of action.</li> <li>Ensure project sponsors approve and sign off on business functional and technical requirements and feasibility study reports at predetermined key stages, as well as make the final decision with respect to deployment of assigned projects.  Create and deliver presentations to stakeholders as required.</li> <li>Manage the overall implementation of project activities, coordinating all phases of the project and ensuring delivery of the project objectives within the planned boundaries of time, budget, personnel and material resources. </li> <li>Coordinate with appropriate functional heads to ensure the effective preparation of training materials and user guidelines. Ensure the effective organization and execution of end user training sessions, both in terms of one time implementation, and on an ongoing basis.</li> </ul> <p><strong><em>Deliver and support</em></strong></p> <ul> <li>Manage all costs related to assigned projects and maintain the approved cost allocation methodology for all project costs.</li> <li>Report and classify problems that have been identified throughout the project.</li> </ul> <p><strong><em>Monitor and evaluate</em></strong></p> <ul> <li>Monitor the fulfillment of service agreements related to assigned projects. Monitor the execution of deliverables determined in SOW.  Periodically review performance against targets, analyze the cause of any deviations, and initiate remedial action to address the underlying causes.  At appropriate times, perform root cause analysis across deviations.</li> <li>Responsible for project reporting, producing the regular reports about project progress, providing a written report about the lessons learned after the completion of the project, which will offer a global vision for future internal clients in particular and FINCA in general.</li> <li>Identify and initiate remedial actions based on performance monitoring, assessment and reporting related to any projects assigned; Follow-up of all monitoring, reporting and assessments through:</li> <ul> <li>Review, negotiation and establishment of management responses</li> <li>Assignment of responsibility for remediation</li> <li>Tracking of the results of actions committed</li> </ul> </ul> <p><strong>COMPETENCIES</strong>            </p> <p><strong>Interpersonal Skills -</strong> Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.</p> <p> <strong>Teamwork -</strong> Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.</p> <p><strong>Change Management</strong> - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.</p> <p><strong>Ethics -</strong> Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.</p> <p><strong>Organizational Support -</strong> Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.</p> <p><strong>QUALIFICATIONS</strong></p> <p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p><strong>Education &amp; Experience</strong>             </p> <ul> <li>5+ years of Project Management experience.</li> <li>Bachelor’s degree.</li> <li>Strong experience initiating, planning, executing, monitoring and closing projects.</li> <li>Proficient in using MS Project and Microsoft Office products.</li> </ul> <p><strong>Language Skills</strong></p> <p>Fluency in English required, Swahili language is a plus.</p> <p><strong>KEY DELIVERABLES</strong></p> <p>Provide full lifecycle project management</p> <p>Provide proper communication to stakeholders</p> <p>Keep projects on track and on budget</p> <p><strong>KEY RELATIONSHIPS</strong></p> <p>Project Stakeholders</p> <p><strong>TRAVEL REQUIREMENTS</strong></p> <p>Availability to travel 20% of the time</p><br/>Salary Range:<br/><a href='http://fincatz.simplicant.com/job/apply/16401'>Apply for this job</a> Tue, 11 Feb 2014 06:03:33 -0600 http://fincatz.simplicant.com/job/detail/16401 http://fincatz.simplicant.com/job/detail/16401 Recovery Officer Jobs <p><strong>Basic Function</strong></p> <p>The Recovery Officer is responsible for making sure that all bad loans and written off loans are been followed and the necessary recovery action are been taken. The basic functions are as follows:</p> <ul> <li>Monitor      and analyze overdue Debtor accounts.</li> <li>Accept,      monitor and report on arrangements made with ratepayers/debtors for      outstanding debts.</li> <li>Determine      the appropriate recovery action and refer matters to debt collection      agency where necessary.</li> <li>Liaise      with debt collection agency regarding debts until finalized.</li> <li>Reconcile      outstanding debts and raise associated costs in regards to debt recovery      action.</li> <li>Recommend      changes and continual improvement to debt recovery procedures to ensure a      fair and equitable approach.</li> <li>Prepare      and issue correspondence in relation to debt recovery proceedings.</li> <li>Provide      daily payment reports to debt collection agency.</li> <li>Provide      advice to ratepayers to help negotiate a reduction in any amounts owing.</li> <li> Liaise with primary courts   for necessary legal proceeding to the      debtor</li> <li> Telephone contact with ratepayers/debtors      who are above 30days where appropriate.</li> <li> Investigation and allocation of      unidentified and lost payments.</li> <li>Review      delinquency report especially for loans above 30days if the delinquency      escalation process is been done, in a manner to allow debt collection      actions to take place</li> <li>Monitor      and collect written off loans</li> <li>Provide      weekly recovery report to the concerned parties</li> </ul> <p><strong> </strong><strong>Supervisory Responsibilities: </strong></p> <p>This job has no supervisory responsibilities.</p> <p><strong>Competencies: </strong></p> <p>To perform the job successfully, an individual should demonstrate the following competencies:</p> <ul> <li>Understanding of legal process’s relating to debt recovery.</li> <li> Accepting/declining arrangements on legal action accounts.</li> <li>Ability to resolve and manage complex debt recovery issues.</li> <li>Conflict resolution skills.</li> <li>Negotiation skills.</li> <li>Ensuring all deadlines is met.</li> <li>Able to cope with large volumes of workload.</li> <li>Able to deal with debtors with the appropriate sensitivity to their circumstances.</li> <li>Establish and maintain excellent customer service.</li> <li>Excellent communication skills - Writes clearly and informatively.</li> <li>Excellent decision making abilities</li> <li>Excellent analysis capabilities</li> </ul> <p><strong>Qualifications :</strong></p> <p>To perform this job successfully, an individual must be able to      perform each essential duty satisfactorily. The requirements listed below      are representative of the knowledge, skill, and/or ability required.      Reasonable accommodations may be made to enable individuals with      disabilities to perform the essential functions.</p> <p><strong>Education and / Experience:</strong></p> <ul> <li>Have a diploma or Degree in any discipline of study</li> <li>Understanding of legal processes in relation to debt recovery</li> <li>Understanding of credit policy and procedure</li> </ul> <p><strong>Language Skills:</strong></p> <ul> <li>Ability to read and interpret documents such as safety rules,      operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and      correspondence.Ability to speak effectively before groups of customers,      auctioneers and employees of organization.</li> </ul> <p><strong>Computer Skills :</strong></p> <ul> <li>He / she must be good in;</li> </ul> <ol start="1"> <li>Microsoft word,</li> <li>Microsoft Excel and</li> <li>Microsoft Office Power point.</li> </ol> <p><strong>Other Skills and Abilities :</strong>                          </p> <ul> <li>Competent  in  oral and written English and Kiswahili      languages</li> </ul> <p><strong> </strong><strong>Other Qualifications :</strong>                   </p> <ul> <li>Must be able to work      long hours and flexible  to travel      often within Tanzania  </li> </ul> <p> <strong>Work Environment:</strong></p> <p>The work environment characteristics described here are      representative of those an employee encounters while performing the      essential functions of this job. Reasonable accommodations may be made to      enable individuals with disabilities to perform the essential functions.</p> <p><strong> R</strong><strong>easoning Ability:</strong></p> <p>Ability to apply common sense understanding to carry out      instructions furnished in written, oral, or diagram form. </p> <p><strong>Key Performance Indicators:</strong></p> <p><strong>(i) </strong>Reducing the number of written off loans from 100% up to 30% in six months</p> <p><strong>(ii) </strong>Reducing PAR above sixty days by 50% for six months</p><br/>Salary Range:<br/><a href='http://fincatz.simplicant.com/job/apply/16333'>Apply for this job</a> Mon, 03 Feb 2014 04:39:32 -0600 http://fincatz.simplicant.com/job/detail/16333 http://fincatz.simplicant.com/job/detail/16333 Recruiter Jobs <p><strong>SUMMARY</strong></p> <p> Recruits, researches, interviews, screens, and refers job candidates for job openings by</p> <p> performing the following duties.</p> <p><strong> </strong><strong>Essential Duties and Responsibilities:</strong> include the following. Other duties may be assigned.</p> <ul> <li>Confers with management and supervisors to identify personnel needs, job specifications, job duties, qualifications, and skills.</li> <li>Writes job descriptions or reviews and edits job descriptions written by others.</li> <li>Develops recruitment programs, budgets, and collateral to attract applicants and to fill specific job openings.</li> <li>Develops and maintains network of contacts to help identify and source qualified candidates.</li> <li>Initiates contact with possibly qualified candidates for specific job openings.</li> <li>Reviews applications and interviews applicants to obtain work history, education, training, job skills, and salary requirements, and to provide information about the organization and position.</li> <li>Screens and refers candidates for additional interviews with others in organization.</li> <li>Develops recruitment programs, budgets, and collateral, such as brochures about the organization and its opportunities.</li> <li>Writes and places job advertising in various media.</li> <li>Develops and coordinates internal job posting program and writes job postings.</li> <li>Coordinates participation in, sets up display, and works at job fairs.</li> <li> Develops and maintains contacts with schools, alumni groups, and other public organizations to find and attract applicants.</li> <li> Proactively addresses recruitment needs through public presentations at schools, organizations, and job fairs regarding the organization and opportunities.</li> <li>Works with external recruiters and employment agencies to identify and recruit candidates.</li> <li>Utilizes Internet online recruiting sources to identify and recruit candidates.</li> <li>Use the full functionality of our applicant tracking system to manage the selection, offer, negotiation and closing involved in full lifecycle recruiting.  Maintain accurate and well-ordered documentation on candidates, searches, hiring manager interactions and other recruiting activities to ensure Company and legal compliance with employment practices, policies and processes.</li> <li> Lead communication and relationships with hiring managers and interview teams.  Provide feedback on applicants and candidates and ensures timely coordination of candidate movement through various systems and processes.</li> <li>Work to meet established metrics per the assigned business unit or function.  Provide insightful analysis of reports and makes recommendations for improvements</li> <li>Arranges travel and lodging for out-of-town applicants. </li> <li>Performs reference and background checks on applicants.</li> <li>Coordinates communications with applicants.</li> <li> Files and maintains employment records for future references.</li> </ul> <p> <strong>COMPETENCIES                           </strong></p> <p> To perform the job successfully, an individual should demonstrate the following competencies :</p> <p> <strong>Customer Service</strong> - Responds promptly to customer needs.</p> <p><strong>Oral Communication</strong> - Speaks clearly and persuasively in positive or negative situations.</p> <p><strong>Written Communication</strong> - Writes clearly and informatively.</p> <p><strong>Business Acumen</strong> - Understands business implications of decisions.</p> <p><strong>Organizational Support</strong> - Follows policies and procedures; Supports organization's goals and values.</p> <p><strong>Motivation</strong> - Demonstrates persistence and overcomes obstacles.</p> <p><strong>Planning/Organizing</strong> - Prioritizes and plans work activities.</p> <p><strong>Quality </strong>- Demonstrates accuracy and thoroughness.</p> <p><strong>Qualifications</strong>: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p> <strong>EDUCATION AND EXPERIENCE                                 </strong></p> <p>Bachelor's degree (B. A.) from four-year college or university and two years related experience and/or training; or equivalent combination of education and experience.</p> <p><strong> </strong><strong>Language Skills</strong>                                </p> <p>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organization.</p> <p> <strong>Mathematical Skills                                                   </strong></p> <p>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</p> <p><strong> </strong><strong>Reasoning Ability                                                     </strong></p> <p>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.</p> <p><strong>Computer Skills                                       </strong></p> <p>To perform this job successfully, an individual should have knowledge of Applicant Tracking System Database software; Internet software; Spreadsheet software and Word Processing software</p> <p><strong>Key Performance Indicators</strong></p> <p>(i)Timely and accurate information posted into the recruitment tracking system of all recruiting activities to ensure validity of the information.</p> <p>(ii)Timely recruitment for all roles within 4 weeks of receipt of staffing requisition.</p> <p>(iii)Communication to all the rejected candidate</p> <p>(iv)Pre employment checks and vetting done for all new staff per FINCA Tanzania policy</p><br/>Salary Range:<br/><a href='http://fincatz.simplicant.com/job/apply/16354'>Apply for this job</a> Wed, 05 Feb 2014 02:36:22 -0600 http://fincatz.simplicant.com/job/detail/16354 http://fincatz.simplicant.com/job/detail/16354 Regional Manager Jobs <p><strong>Job Description-- Regional Manager</strong></p> <p>The Regional Manager is a member of the Senior Management team of the Subsidiary and is a key manager of all FINCA activities within the assigned Region. The Regional Manager has four (4) main of areas of responsibility: People Management, Business Management, Internal Controls &amp; Portfolio Quality and Planning &amp; Reporting.</p> <p>Key Performance Indicators<br />1. Quality of the Customer Service<br />2. Number of Borrowers and Loan Portfolio volume<br />3. Volume of the Savings Portfolio (where applicable)<br />4. Quality of the Loan Portfolio<br />5. Branch profitability<br />DUTIES AND RESPONSIBILITIES:<br />A. People Management:<br /> Ensure good communication, understanding and acceptance of FINCA Mission among all employees.<br /> Ensure good team spirit and staff motivation in the Branches including proposing and supervising team building activities (sport games, group activities and community improvement efforts)<br /> Succession Planning. In cooperation with the HR Department, identify and support development of the talents in the Region.<br /> Perform on-going mentoring of Branch Managers in leadership skills, staff management techniques, business skills, etc.<br /> Approve inter-branch relocations of first line staff members (loan officers, banking officers, tellers, etc.) in order to close staffing gaps and increase efficiency.<br /> Initiate other staff movements (promotion, demotion, transition, termination of the contract, etc. for the CEO approval)<br /> Ensure that all regional staff have necessary skills to efficiently perform their job. Where there are gaps, define and communicate training needs of staff in the Region to COO &amp; Training Manager.<br /> Participate as a trainer in leadership, management and key technical trainings of the Branch staff<br /> Ensure communication of all key management decisions to all staff members in the Region<br /> Manage directly performance of the Branch Managers.<br /> Supervise performance management of other Branch staff and participate in the performance management process when necessary.<br /> Solicit CVs from the region and Participate in the interview of branch staff<br />B. Business Management (sales management, customer’s satisfaction)<br /> Ensure that all staff members in the Region are well trained on the Customer Service Standards, have full understanding of it, and are able to communicate FINCA Brand to the Customers and apply it consistently in their daily activities<br /> Ensure that all FINCA offices in the Region are maintained in line with the Branch Maintenance Standards.<br /> Perform regular interviews and meetings with the existing and potential customers in order to understand customers’ expectations, gaps and potential areas for improvements in customer service. Together with other stakeholders, perform regular actions in order to improve Customer Service and Customers Experience in the Branch.<br /> Supervise and control implementation of the Regional Growth Strategy and Expansion Plans in line with approved budget and timeline.<br /> In conjunction with the Branch staff and Marketing Department, plan and supervise execution of the sales Activities in the Region in order to achieve Regional Performance Targets.<br /> Perform personal sales activities targeting hi-end potential FINCA Customers (corporates, owners of the big businesses, etc.)<br /> Ensure that all Branches in the Region are sufficiently staffed in order to achieve growth targets.<br /> Ensure that all staff members of the Branches are have a good knowledge of all products offered by FINCA<br /> Ensure that all staff members of the Branches in the Region are properly trained on sales and are applying sales techniques during interaction with potential and existing customers<br />C. Internal controls and portfolio quality<br /> Review and discuss specific findings with BM and acknowledge IC report to MB. Ensure implementation of agreed IC action plan.<br /> Ensure appropriate disciplinary actions based on the IC and IA findings are escalated to HR.<br /> Escalate all compliance issues and suspicious activities to the IC Department<br /> On a bi-weekly basis, chair Assets Recovery Committees for the Branches where PAR30 exceeds 3%.<br /> Perform regular spot checks as follows in credit committees meetings, customer visits, product policy interviews, cash counts at branch and ensure that branches are complying with policies..:<br /> verify that all managerial communication from the Head Office has been properly communicated and understood by the Staff Members<br />- Ensure Branch Managers respond adequately and timely to all raised findings in the Audit report to RM.<br />- Review Audit Reports with the Branch Managers and submit responses to the COO.<br />- Ensure that resolution plans for each finding are created in the Audit Follow-up Strategy (Branch management team for local issues and/or RM &amp;Management Board for structural issues)<br />- Ensure that all findings are resolved according to the Audit follow-up strategy deadlines<br />D. Planning, Reporting and other duties.<br /> Provide quarterly reports to the Management Board on the Performance of the Region and key items that require attention of the MB<br /> As a part of the budgeting process, in conjunction with Branch Managers, develop 12-months Regional Growth Strategy and Expansion Plans based on market potential<br /> In cooperation with the Branch Managers develop and present for the Management Board approval regional staffing plans in line with business targets. Supervise execution of the Branch staffing budgets.<br /> Report all timely unresolved IS or Admin issues to the Management Board<br /> Weekly review Rejection Report, generated by the Banking Services and follow up on rejections with the Branch Managers<br /> Report all Banking Services related structural issues to the Management Board.<br />E. Administration:<br />In order to be able to perform his/her duties effectively, Regional Managers should not perform the following duties:<br /> Resolution of the admin related issues with Admin Department<br /> Resolution of the Information Services related issues with IS Department<br />Resolution of such issues is a responsibility of the Branch Manager and the Head of the respective unit (Admin or IS). In case RM observes that issues are not resolved in the effective and timely manner s/he must either apply disciplinary<br />measures to the BM or escalate case of negligence of duties of the respective department to the Management Board (CEO and COO).<br />F. Authorities:<br />The Regional manager has the following approval authorities:<br /> To approve Credit Applications within granted Loan Approval Limits<br /> To approve relocation of the first-line (Loan Officers, Tellers, Customer Service, Sales Representatives) and middle management staff (Credit Supervisors, Customer Service Officers) within a region. Processing of such relocations is a responsibility of the HR Department.<br /> To approve Branch Expenses and Procurements up to equivalent of USD 300. The Procurement must be processed by the Admin Department.<br /> In coordination with the HR Department to issue disciplinary charges to the non-performing Branch Managers and Credit Supervisor.<br /> To approve Leave Applications for the Branch Managers. After approval these applications should be processed by the HR Department<br />Communication:<br />While performing his/her duties, RM has following communication lines:<br /> Management Board: to provide on a quarterly basis formalized report in the Management Board meeting on the performance of the Region and items that require attention of the MB.<br /> Chief Executive Officer: to report immediately all cases of fraud, negligence of duties by other Head of Departments.<br /> HR Manager: to communicate on all HR related issues.<br /> Internal Control: to report all suspicious activities in the Region, to provide feedback on the IC reports, to control implementation of the IC recommendations<br /> Finance: to receive necessary information<br /> Banking Services: to provide feedback and proposals for better functioning of the delivery channels and centralized posting units.<br /> Chief Operating Officer – ongoing communication on the business related matters.<br />Competencies<br />To perform the job successfully, an individual should demonstrate the following competencies:<br />Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.<br />Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.<br />Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.<br />Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.<br />Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.<br />Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Improves processes, products and services.<br />Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.<br />Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.<br />Recruitment &amp; Staffing : Makes quality hiring decisions, Forecasts staffing needs accurately, Follows Company hiring process, Demonstrates effective interviewing process<br />Achievement Focus : Overcomes obstacles creatively, Consistently achieves business objectives, Recognizes and pursues opportunities Takes calculated risks to achieve goals<br />Collaboration : Convinces others collaboration to achieve a win-win, Holds people accountable to work together, Fosters mutual accountability to achieve results, Develops rapport throughout the Company<br />Financial Responsibility: Conserves organizational resources, Works within budget guidelines, Assesses ROI on expenditures, Adjusts allocations to take advantage of unplanned opportunities<br />Key Relationships<br />Subsidiary CEO, Subsidiary Management Boards, Savings Managers, Business, IT, Finance, Internal Control &amp; other functional departments, Branch/Head Office Staff<br />Travel Requirements<br />Availability to travel (20%-50% of the time)<br />Education and/or Experience/Skills<br />To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.<br /> Advanced people management and motivation skills<br /> Good understanding of Sales Management and Customer Service<br /> Excellent communication skills.<br /> At least 5 years of experience in Banking Sector (Retail, Corporate, Microfinance Business)<br /> At least 3 years of managerial experience<br /> Good understanding of the Credit Technology and Risk Management<br /> University Degree preferably in Commerce, Accounting, Business Administration or related discipline. MBA is an added advantage<br /> Proven report writing and presentation skills<br /> Good knowledge of MS Excel, Word, Power Point. knowledge of the Core Banking System is an advantage</p><br/>Salary Range:<br/><a href='http://fincatz.simplicant.com/job/apply/16668'>Apply for this job</a> Tue, 25 Mar 2014 09:13:01 -0500 http://fincatz.simplicant.com/job/detail/16668 http://fincatz.simplicant.com/job/detail/16668 Teller Jobs <p align="center"><strong>Title: Bank Teller</strong></p> <p align="center"><strong>Job Description</strong></p> <p align="center"><strong>Reports to: </strong>Back Office Supervisor/ Branch accountant/Branch Manager</p> <p>&nbsp;</p> <p><strong><span style="text-decoration: underline;">SPECIFIC DUTIES AND RESPONSIBILITIES</span></strong></p> <p><strong><span style="text-decoration: underline;">&nbsp;</span></strong></p> <ol start="1"> <li>Operate a teller window to serve clients.</li> <li>Receive cash deposits of loan repayments and disburse/recap cash.</li> <li>Verify cash received/paid.</li> <li>Offload cash from till.</li> <li>Daily cash balancing.</li> <li>Cash deposit with a commercial bank.</li> <li>Generate reports.</li> <li>Report cash differences.</li> <li>Be security conscious.</li> </ol> <p>&nbsp;</p> <p><strong><span style="text-decoration: underline;">GENERAL AREAS OF RESPONSIBILITY</span></strong></p> <p><strong><span style="text-decoration: underline;">&nbsp;</span></strong></p> <ol start="1"> <li>Receive cash in form of savings deposits, loan repayments and any other fees or charges related to loans.</li> <li>Pay cash through recaps to groups</li> <li>Thoroughly verify cash in the physical presence of the other party/customer/back office supervisor/other teller (note by note and coin by coin) and where doubts exist inform concerned.</li> <li>Loan repayments to be received across the counter and update the transactions instantly on the village bank group or individual client loan account.</li> <li>loan disbursement to be done at a FINCA Tanzania authorized centre</li> <li>Teller to observe till limits, whenever a teller accumulates cash in excess of the established till limit notify Back Office Supervisor or Branch Accountant to offload cash.</li> <li>Count cash on hand and balance the day&rsquo;s accounts. A teller must ensure that figures and total balances reflected by the system match with physical cash at hand at close of business on a daily basis.</li> <li>Teller to notify the Back Office Supervisor about any cash differences/counterfeit notes.&nbsp; Excess cash must be declared.</li> <li>At a close of business or during the day where business is low the Back Office Supervisor or where there is no Back Office Supervisor, the teller is expected to transfer a lump sum of excess cash to a FINCA Account in a nearby commercial bank.</li> <li>Every teller must generate teller transaction list which shows all the transactions posted on clients&rsquo; loan accounts on daily basis.</li> <li>Generate a teller balance report which shows net cash closed with and a breakdown by totals of amounts received on loan repayments, other deposits like loan refunds, loan recoveries of written off loans, etc</li> <li>Note and verify significant information as required by policy/procedure.</li> <li>Maintain favourable customer relations through proper handling of all collection and disbursement functions.</li> <li>Exercise discretion, judgment and initiative regarding transaction problems and inquiries.</li> <li>Direct customers to appropriate employees for answers to only the most complex problems or enquiries.</li> <li>Attention to details is most important because mistake can be costly and where money is concerned, customers naturally have a great interest in ensuring their money is handled correctly.</li> <li>Any other duties assigned by supervisor.</li> </ol> <p>&nbsp;</p> <p><strong>Personal Specifications:</strong></p> <ul> <li>Diploma from a recognised institution is a must.</li> <li>Requires a level headed and friendly individual who is good with numbers and has the ability to work well under pressure at all times.</li> <li>Ability to always remain calm and professional since s/he is visible face of the organization</li> <li>Must be computer literate.</li> <li>Accuracy is absolutely essential&ndash;when dealing with money and computers</li> <li>Should be honest, neat and tidy in appearance.</li> <li>Tellers must feel comfortable handling large amounts of cash</li> <li>Maturity, tact and the ability to quickly explain procedures and services are important in helping clients complete transactions.</li> </ul> <p>&nbsp;</p><br/>Salary Range:<br/><a href='http://fincatz.simplicant.com/job/apply/9880'>Apply for this job</a> Thu, 26 Jul 2012 08:04:48 -0500 http://fincatz.simplicant.com/job/detail/9880 http://fincatz.simplicant.com/job/detail/9880